We at TheraGear® make every effort to ensure our customers satisfaction with our products. If you are unsatisfied for any reason within the first 30 days after our invoice date, please refer to the return policy below.
Of course not all products come under this guarantee. These are our
extensive range of Videos, DVD's, CD's and books, which have been opened.
We are sure you can appreciate the reason for this exclusion.
On any shipment returned or redirected due to the customer providing incomplete or incorrect shipping addresses, please be advised that there will be a $15.00 shipping surcharge levied for each shipment or box, whichever is greater, in addition to any extra shipping costs.
We offer a variety of shipping options and will ship according to your choice. The rates will vary depending upon the option you choose.
All orders placed should be shipped within two business days.
In the unlikely event we are temporarily out of stock or unable to ship for any reason, we will ship as soon as we are able and process your payment at that time.
All goods are shipped f.o.b. our warehouse. All COD shipments will bear an additional per box handling charge. In the event that the package you receive appears damaged, please note any damage on the waybill when accepting the package. Please open immediately and inspect the goods for hidden damage. In the unlikely event of damage due to shipping, please contact us immediately. All shipment will be deemed to be delivered in good order after 2 days of actual receipt of the goods.
Please note that orders of $200.00 and above may require address verification, a signature and may be confirmed by a sales representative via phone.
WE BELIEVE IN FAIR AND OPEN WAYS OF DOING BUSINESS AND TRUST THAT YOU WILL FIND THESE POLICIES FAIR TO BOTH YOU AND US
For all returns the following is required:
Not all situations are covered under the above policy.
Should you have any questions, please do not hesitate to contact us.
All private label, personalized & custom made products may not be
returned for a credit or refund, except for manufacturing defects during
the warranty period.
All clearance items are sold on a Final Sale basis. Any and all returns are to be for store credit only. The returns allowed will be as stated in the Return Policy Section above.
After the satisfaction guarantee period, each product has its own manufacturer's warranty. Please refer to the description of this product for the applicable warranty. In all warranty claims, we reserve the right to exchange, repair the goods or credit the customer in our sole discretion, excluding any shipping and handling charges.
We make no warranty, representation, guarantee or condition respecting any new product, whether express or implied, statutory or otherwise including without limitation, warranties of merchantability or fitness for purpose and any such warranty, representation, guarantee or condition is excluded. Our sole responsibility for warranty claims is limited to return and refund as stated above and in our returns policy.
Subject to the policies contained on this page, all sales are final. No responsibility or liability is accepted or assumed for any product or the use thereof by anyone outside of the manufacturer’s warranty for that or as otherwise detailed on this page. All returns must be within the policies herein set out. The terms of the sale are those in writing and may not be altered except by written instrument signed by both parties and forming part of the sale contract. Any dispute with respect to any sale, product, liability for the use of any product or any other dispute of any nature whatsoever shall be exclusively referred to and exclusively governed by the laws of the Province of British Columbia and any purchaser or user of the products hereby attorns exclusively to the courts of the Province of British Columbia.
Neither the vendor nor the manufacturer accept any liability whatsoever with respect to the use or non-use of any product. Under no circumstances shall the vendor or the manufacturer be liable for any special, direct, indirect, consequential, incidental, exemplary or punitive damages, losses, injury, cost or expenses of any nature related to any product or the use thereof. Total liability for any claims, whether in contract, tort, warranty, negligence or otherwise shall be limited to the price paid for any product. The use of weights in conjunction with Swiss Exercise Balls and Swiss Pro Balls is contraindicated and no liability whatsoever will be accepted for any damages howsoever caused when weights are used with these balls. Any claims for damages of any nature whatsoever shall be exclusively governed by the laws of the Province of British Columbia and all disputants shall exclusively attorn to the Courts of the Province of British Columbia.
We will accept cancellation of your order, provided we have not shipped
the goods. Once the goods are shipped, no cancellation will be accepted,
but you may return the goods, under our satisfaction guarantee. In all
such cases you are responsible for the cost of shipping.
TheraGear® may set and access TheraGear® cookies on your computer.
TheraGear® may amend this policy from time to time. If we make any
substantial changes in the way we use your personal information we will
notify you by posting a prominent announcement on our pages.